Terms and Conditions
The Berlin Central Apartment (BCA) is LGBT friendly and we highly value tolerance, transparency, openness and honesty. At the same time discretion and trust are also highly important to us. The following terms and conditions apply to avoid misunderstandings and to ensure a pleasant start to a great stay here in Berlin.
Check-in
Standard check-in is at 18.00 on your arrival day (not “anytime from 6 pm onwards “). Only with a written request is an early check-in at 15.00 bookable as well as a late check-in up to 21.00 with an individual time. Check-out on the day of your departure is up until the maximum check-out time and is spontaneous and flexible according to your choice.
Please note we have no reception and we must leave again after 20 minutes. Therefore, your check-in explicitly takes place at the agreed time (fixed). Unscheduled waiting times and a second journey mean a significant and an additional amount of time. A new check-in time must then be agreed upon. For this, please use the mobile phone number which is stated in the reservation confirmation and imprint. A second check-in time is charged with €25.
Berlin is large. Therefore, please plan your arrival, your train journey, your flight times, etc. in such a way that you can be at the check-in punctually and on time. Differing and late arrival times on public transport usually given in advance and not only on the day of arrival. Please kindly consider this for your train and flight bookings as well as for your route by car. Delayed arrival times by car can be registered via navigation apps in advance and not just at check-in time. Thank you for your understanding in this matter.
Guests
A change of guests, multiple persons and visitors (also only temporary) are not permitted in the apartment. Unannounced guests (whether ” just to say hello”, “just looking” or overnight etc.) are charged 300€ per calendar day per person. We absolutely do not desire any persons/people who have not already been included with your booking registration or who have not been additionally requested before the actual check-in takes place Registration of extra guests after entering the Berlin Central Apartment location is too late and not acceptable. Multiple persons cannot be re-registered. Unregistered persons entitle us to enter the location without advanced notification and exercise our house right.
No persons under the age of 18 unattended by Adults are allowed entry, no subletting, no third party or private events or parties are allowed. The BCA is not a location for Prostitution. Initiation, implementation of, acceptance or receiving of sexual services are not permitted on the location (vgl.ProstSchG §2). In case of any violation of this rule, the owners have the right to enter the location and exercise our house right.
Please respect our non-smoking guests. Smoke only in the designated allowed smoking area. Nonadherence to these conditions will result a penalty of 200€ and is non-negotiable!
Safety
For the safety of our guests and the BCA location, the entrance area outside of the location is CCTV-monitored (video-monitored). Recordings are deleted within 24 hours of departure.
Damage/Theft
We realise that naturally somethings can break. It is usually easy to see whether this was due to improper or excessive use or not. Please note that any defective equipment is not to be simply “hidden” and put back amongst the other equipment, in the Kitchen for example. Just let us know as simple honesty in this matter is very much appreciated. The same applies to the taking of souvenirs and the “accidental” packing of our equipment (from the kitchen, games room or other rooms). Unfortunately, the frequency of this has become too high for us and any theft will be dealt with all its consequences. A daily photo documentation of all equipment allows us to facilitate the stocktaking of our inventory.
Smoking
Please do not smoke in other areas of the apartment, such as the kitchen, the bedrooms or the gamesroom as this will set off the networked fire alarms. Please do not trigger the automatic smoke detectors by smoking, Vaping or using incense sticks in any other rooms. For the case of a fire service operation the guest will be liable to cover the costs. The Berlin fire department is quickly on location. Thank you for your understanding.
Payment
When you book, you make a binding booking. The price you always see is the pure room rate. Cleaning costs, deposit and selected extras are always additionally added. The incurred City Tax (Berlin accommodation tax) will be charged only after departure and taken from the deposit. In your own interest, please kindly be aware of the payment deadlines (always within a maximum of 2 days) for the deposit and any remaining payment (on our account 4 weeks before arrival at latest). Delayed incoming payments and outstanding payment will carry a 10€ surcharge. From the second payment reminder, there will be an additionally charge of 10 € per reminder. This is intended to hinder those who book just for fun and block the calendar. False name information given at the time of booking and incomplete payments entitles us to refuse a check-in.
Cancellations
In the unfortunate event that you must cancel your stay, please note that the following cancellation fees apply: 4 weeks before your arrival date that cancellation fees are 100%. With a cancellation more than 4 weeks before your arrival date, your down payment is used as the cancellation fee. For a re-booking up to 4 weeks before your arrival date, 50% of your down payment goes towards administration costs. A re-booking within 4 weeks of your arrival date will be treated as a cancellation and processed as a new booking.
Sometimes, life gets in the way of our plans through third parties or illness, therefore cancellation insurance is advisable. In order to cover cancellation costs, there are several insurance agencies online with inexpensive offers who specialise in cancellation insurance. The cancellation is to be sent via email to (info@berlin-central-apartment.com) from the email account from which the booking request was made. Please include your name, booking ID number and the dates of your booking. We (the hosts) reserve the right to cancel any current booking with special reason, e.g. water or fire damage, insolvency or other reason. In the case of such a special situation, the guest will naturally be reimbursed the payment for the cancelled dates.
At check-out, please kindly turn off all the lights and close all the windows. Please bear in mind fire protection and insurance coverage for burglaries. If you disregard these regulations, you may be liable.
We ask for your kind understanding that some of the above rules have arisen from experience and have become necessary. The same applies to our equipment. This is checked and documented for completeness and functionality before and after each guest. Deviations in the equipment may be due to repair, loss or improvement.
Photos and Film
Photos and films for your own private use are naturally allowed. If you publish your private photos and films in online forums or travel blogs etc. in any way, then the specification of our domain “www.berlin-central-aparrtment.com” on the photo is required. It’s not enough to just name the domain anywhere near the photo. Commercial recordings are only possible after consultation and contact with us.
Unfortunately, these regulations have become necessary. However, our intention is always to make your stay as comfortable and pleasant as possible. Ask us if you have any wishes or need information. We always have an open ear for you.
Updated: 29.10.2018